EmploymentWork With SICSA!
Benefits of Working With SICSA
Discounted Veterinary Services
Discounted Pet Food
Diverse & Friendly Atmosphere
Be A Part Of The Community
Current Employment Opportunities
Job Title: Help Line Support Specialist
Department: Adoption & Alternative Services
FLSA Status: Part-Time, Non-Exempt
Schedule: Saturday and Sunday’s, 11:00 am-7pm
Reports To: Help Center Program Manager
The Help Line Support Specialist helps prevent homeless pets by providing clients with resources and referrals that will divert intake from the animal sheltering system and help keep pets in their homes. This position requires strong communication skills and compassion for both people and pets.
- Answer incoming calls to the SICSA Help Line in a timely manner, and assist the community with the identification and provision of resources
- Assist with triaging pets and clients to determine the most appropriate path for help
- In all interactions, provide excellent customer service to clients and act with compassion and empathy to help them feel welcomed and supported
- Maintain accurate records, including entering all call information into the appropriate database and tracking data for program benchmarks, as necessary
- Collaborate with other Help Line and Help Center staff and volunteers to ensure high-quality service
Specific Qualities and Job Skills:
- Excellent communication skills; personable and diplomatic
- Great active listening skills
- Ability to navigate conflict, emotionally difficult situations, and high-stress situations calmly and professionally
- Ability to work in a fast-paced environment and adhere to a schedule
- Ability to learn and work with a variety of technology; including the SICSA Help Line phone system, Microsoft Office, Google Workspace, and shelter software (ShelterLuv)
- Ability to work well with staff, volunteers, donors, and the general public
- Dependable with a strong work ethic
- Physical ability to sit for long periods of time
- Physical ability to engage in repetitive motions of legs, arms, and hands
- Allergic conditions, which would be aggravated when handling or working with animals, may be a disqualification
- Must have a philosophy that is consistent with the Mission, Vision, and Core Values of the organization
- Must be able to pass a criminal background check
- Ability to speak, read, write, and understand English
Education and/or Experience:
Demonstrated ability to provide excellent customer service
Email your resume to Janie Davis at firstname.lastname@example.org
Job Title: Associate Veterinarian
FLSA Status: Full-Time Exempt
Reports To: Director of Veterinary Services and Animal Care
General Scope: Provides high-quality surgery and medical care for public and shelter animals, including but not limited to spay/neuter, treatment of various medical conditions, and wellness.
Essential Function/Major Responsibilities:
- Examine, diagnose, and treat public-owned and shelter dogs and cats presented for wellness or other veterinary care.
- Perform high-quality, high-volume spay/neuter services for public-owned and shelter animals to help control pet overpopulation.
- Perform other appropriate surgical services or procedures as needed for public-owned and shelter animals.
- Oversee pre-and post-operative care of animals.
- Assist in disease management protocol development and execution, including vaccinating, laboratory testing, and treatment.
- Provide and direct clinical supervision of registered veterinary technicians and animal care technicians in planning and administering treatments to animals.
- Maintain a good working relationship with all staff members and volunteers, both within the veterinary clinic and with SICSA as a whole.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience, and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of the principles and practices of veterinary and shelter medicine; the most current veterinary practice and techniques relating to the treatment of injured and ill animals, and animal diseases and their prevention, control, and eradication. Understands the limits of shelter medicine;
- Surgical skills, with an emphasis on high-quality, high-volume spay/neuter surgeries for cats and dogs;
- Ability to communicate effectively with staff and volunteers;
- Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns;
- Willingness to adapt to and remain calm in a constantly-changing and stressful work environment;
- Unwavering compassion for helping animals in need
Minimum Qualifications/Licenses/Certifications Required:
- Graduation from a college or university accredited by the American Veterinary Medical Association with a Doctor of Veterinary Medicine or Veterinary Medical Doctor degree.
- Licensed to practice veterinary medicine in the state of Ohio
Physical Requirements/Work Environment:
- Ability to stand, walk, stoop, kneel, crouch, climb, and manipulate (lift, carry, and move) up to 50 pounds.
- Ability to be around animals of varying temperament in, occasionally, noisy environments.
- Other light physical demands (i.e., spending hours listening and talking).
- Responsible for presenting a neat and professional appearance to the public at all times.
Email your CV and Cover Letter to Dr. Joyce Voss, Director of Veterinary Services and Animal Care at email@example.com